Terms & Conditions

Stock-Item Returns

Parts Expert is pleased to offer 14-Day return policy for stock-items only*, not including delivery fees. A 20% restocking fee may apply for some items. The item must be returned in its original packaging and in sell-able condition. The customer is responsible for shipping, tracking and ensuring the returned package arrives correctly and safely at our warehouse. Goods must not be returned before written authorisation is received and confirmed. Any goods returned without authorisation may be discarded.

We define a stock-item as a product which we keep in stock in our warehouse. It is the customer’s sole responsibility to check with us if an item is a stock-item or not before placing their order.

Non-Stock Items

Returns are not available for non-stock items under any circumstances. Non-Stock items are products which are ordered in specifically from the supplier for the customer. It is the customer’s sole responsibility to check with us if an item is a non-stock item or not before placing their order, and to ensure they have ordered the correct product as advertised per the details on our online listings.

Cancellations

Placing an order is a commitment to buy. As such, any order that is already in transit may not be cancelled. Typically back-ordered non-stock items involve an irrevocable purchase contract with our supplier, which may not always be refunded. We are typically not able to offer cancellations for backordered non-stock items. However, in certain cases where a backorder is able to be cancelled with our supplier prior to being shipped to us, we may facilitate cancellations and refunds in goodwill.

Purchases of Electronic Products

Unfortunately due to safety concerns and the inherent instability of electronic components, the 14-day stock item return policy does not apply to purchases containing electronic components. Before placing an order for an Electronic item, please be aware that any electronic components purchased cannot be returned for Change of Mind credit under any circumstances.

Faulty Products

Returns are available for faulty goods within the supplier’s warranty period. To find out the warranty period, please ask us before placing your order. These returns must be authorised, with the fault accurately described to us as a part of the authorisation process.

Return of Incorrect Products

Ordering a spare part for your appliance can be tricky. Our staff are available to check product compatibility before orders are placed. It is the customers responsibility to determine if a product is fit for purpose prior to ordering, and to provide correct and complete appliance identifying information to our staff. As such, a customer’s at-fault purchase of in incorrect item (including where incorrect information was provided to us) is not eligible for a return outside the conditions above.

In the rare cases where Parts Expert is found, proven and demonstrated to be at-fault for the provision of a not fit-for-purpose product, a return can be facilitated through the usual return authorisation process.

Exchanges

Exchanges may be facilitated and authorized per the conditions above, stringent to the same rules as direct returns.

Shipping of Authorized Returns

Per Canadian Consumer law, the customer is generally responsible for returning the product if it can be posted or easily returned.

Listings Disclaimer

Illustrations in this web site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations. The depiction of colours is only as accurate as reproduction allows.

All measurements and capacities are approximate and can vary due to manufacturing changes.

Model number lists are put there for the purpose of the internal search engine. Information in these lists has been compiled form numerous sources, including manufacturers lists, Customer enquiries and even other websites. Although we try to offer as complete information as possible, the accuracy of the model lists is not guaranteed. Customers are encouraged to match parts on description and appearance, and if unsure about correctness of fit, please message us and our expert team can confirm the compatibility for you.

The use of manufacturers names or logos are for reference purposes only and does not imply that parts are sourced from that manufacturer.

The listings on this web site represent general information in order to purchase items, and whilst all care has been taken, information in this web site is not to be taken as a substitute for specific advice. We accept no responsibility for any person who acts on the contents of this website.

Delivery Times

Not all parts on this site are kept in stock at our main warehouse. In the case that the parts required are not in-stock, they will need to be moved between warehouses or back-ordered from a supplier.  Delivery of merchandise is subject to warehouse and supplier availability and Parts Expert cannot be held responsible for delays.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Parts Expert on an “as is” and “as available” basis. Parts Expert makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

You expressly agree that your use of this site is at your sole risk.

To the full extent permissibly applicable law, Parts Expert disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Parts Expert does not warrant that this site, its servers, or e-mail sent from Parts Expert are free of viruses or other harmful components. Parts Expert will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

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